Questions about CourtPilot

Playtomic stays your court booking system. CourtPilot uses your booking data to follow up with players and show you what is happening in your padel club. It also covers the group event journey: from enquiry to quote, booking and team handover.

No. CourtPilot is one offer for your padel club, with player follow-up, event bookings and club insights. All three are included in your subscription; there are no separate modules to choose.

Yes. We discuss your organisation and locations during the demo. The standard per-location price applies to comparable configurations. Additional integrations or different processes are scoped separately.

Yes. You choose which automations to activate and the messages that fit your padel club. For example, a welcome after a first booking, a follow-up email or a message to players who have not booked for a while.

Messages use your padel club’s name and branding. During setup, we configure the sender and reply address and verify the agreed sending domain.

Yes. Marketing emails include an unsubscribe option. CourtPilot respects saved communication preferences when sending messages.

Automated player follow-up currently uses email. A WhatsApp integration is a possible addition we are exploring based on what clubs need. There is no availability date yet. Tell us during the demo how you would want to use it.

Yes. Guests can request a callback. Your team can also configure an event during a conversation and contact the guest after sending a quote. Personal advice stays personal, while the routine steps are followed up.

During implementation, we configure the agreed packages and event process for your padel club. A different workflow or an extra integration is reviewed separately in your proposal.

Standard implementation for one location takes a maximum of 14 days once all required information and access are complete. We confirm the scope and timing before starting.

You start with a demo. You then receive a proposal for paid implementation and your subscription. We discuss what your padel club needs before setup begins.

Usage limits and service arrangements are set out in your proposal. We agree them around your padel club; the subscription does not promise unlimited email or AI usage.

You can choose monthly or annual billing. The term, renewal and cancellation arrangements are set out in your proposal so you can review them before agreeing.

You can view court occupancy, booking heatmaps, revenue and player activity. Filters for location, court and period help you see where your padel club is busy or quiet.

This is on the roadmap as “Talk to your club”. The idea is a question about your own club data, a direct answer and possibly a chart. It is not available yet and there is no announced release date.

You can currently explore your club data in dashboards. Automatic AI recommendations are on the roadmap. We show the current functionality during your demo.